Stakeholder in hotel industry

This tool helps you focus on the key stakeholders who can make or break your project.

Stakeholder in hotel industry

Human Rights Due Diligence Human rights due diligence has four key elements [1] ; Assessing actual and potential impacts Incorporating into company procedures and addressing impacts Measuring and reporting performance Communicating — transparency 1.

Assessing actual and potential impacts Assessing human rights impacts means looking at who is, or could be, affected by your business and the consequences that would follow. You should not fear reaching out to stakeholders — invariably people value the opportunity to engage in dialogue. Figure 1 shows the major stakeholder groups for businesses.

These are areas where you may not only have the greatest impact but also the greatest influence to affect change: Engaging specialist external organisations to conduct this can help to ensure independence and transparency.

Remember, your prioritisation should not just focus on where your influence is greatest. It needs to take into account where your impact is greatest and where you need to take responsibility.

Risk assessment and stakeholder dialogue should be ongoing rather than one-off events. Risks do change over time. The UK Government Overseas Business Risks guides and United Nations provide information for businesses on potential political and economic risks, human rights issues, bribery, terrorism, criminal activity, and intellectual property risks on a country level.

Incorporating into company procedures and addressing impacts Once human rights risks and impacts have been identified and prioritised, where possible they need to be mitigated through integration into business practice.


How this is done will depend on the issue but usually means awareness raising through education and training, using available tools, and setting up processes and procedures to embed human rights into day to day business.

This is a vast area as it covers actions to address all human rights impacts identified — from labour issues to corporate governance - so we are unable to go into all of these in this short Guide. Some examples are covered by theme later in this document and we hope to tackle specific themes in future publications.

If you have carried out stakeholder engagement, you will have an idea of what stakeholders expect of you and stakeholders may be able to help you develop your policies and procedures Remember that with all mitigation measures you need to set clear procedures on how you are going to police these and what remedial action will be taken.

Work with stakeholders to share learnings, improve performance and celebrate good practice. Measuring and reporting performance Measuring performance is essential to know your policies and procedures are effective in making a difference, so ensure the measures you have put in to embed human rights into business practice have performance indicators and reporting structures.

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Reporting is good practice. Stakeholders, particularly investors, want you to be clear why you are focusing on human rights and who it will benefit. You need to stress the relevance and value to your business. It is also essential to be able to report on performance Whether you choose to report or not, reporting frameworks are excellent tools to help identify some of the key issues and learn what kind of information stakeholders require of you.

Many hotel companies report under the Global Reporting Initiative GRI so use this framework as a reference as you develop your human rights policies and procedures. Communicating human rights There is very little in the public domain to help businesses communicate publicly about human rights issues and initiatives.

Many hotel businesses have information on their websites and in their sustainability reports. HiltonRezidor and the Hongkong and Shanghai Hotels are good examples. The key point is to ensure you stress the relevance of human rights activities to your core business, not as an add-on.

Looking after staff and local communities is central to your business.

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Explaining how you do that also makes great stories and help convey a sense of place to guests. Publicising the results of human rights impact assessments is rarely done.

This is understandable as the results could be sensitive. However, transparency can in many cases help business relations with stakeholders and improves dialogue as the business is seen as taking human rights seriously and honestly and openly addressing issues.

Guidance on Social Responsibility and Its Impact on the Hotel Industry - Environmental Leader

The publication of the learnings from its human rights impact assessment is ground-breaking. Correcting and compensating any unforeseen or unavoidable adverse human rights impacts Policies and procedures should state how you will address negative human rights impacts.

Grievance procedures for staff are a vital part of this and should take into account the fact that some staff may not feel comfortable approaching managers directly or raising grievances in meetings.

This way you increase the learning and opportunities to improve practice rather than let bad practice continue.Stakeholder is a catch-all term that includes a broad range of disparate entities ranging from individual people to large-scale public and private organizations.

In general, the business's most. Identify Project Stakeholders. The first step in stakeholder management is identifying stakeholders and their claim to the project.

This involves evaluating any person, department or organization that has a role in completing the project. Stakeholder service standards developed address identified requirements, and are fully communicated to affected staff in a manner which secures their commitment and support, in accordance with industry procedures.

This Know How Guide is a high-level introduction to human rights for the hotel industry – what human rights are, the context of the hotel industry, steps to implement the UN Guiding Principles and resources for further reading.

industry is an important contextual factor as related to perceived stakeholder pressures and selection of environmental strategies (Zhu and Sarkis, ) and that further research is needed to 3.

Stakeholder in hotel industry

Stakeholder Relations Strength in Partnerships and Communication Shangri-La is committed to meaningful communication and relevant actions with all its stakeholders.

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